Support
Help with bidding, payments, shipping and your account.
Contact us
Reach our team for help with your account, a purchase, or a shipment.
- contact@xportacar.com
- Company
- To be completed
- Address
- To be completed
- Phone
- To be completed
- Support hours
- Sunday to Thursday, 09:00–18:00 (GST)
Frequently asked questions
How do the auctions work?
UAE field teams inspect privately owned vehicles and list them in timed online auctions. Registered European buyers place bids until the timer ends; the highest qualifying bid above the reserve wins.
What are the bidding rules?
Each bid must beat the current bid by at least the minimum increment. You can set a maximum (proxy) bid and we will bid on your behalf up to that amount. All bids are binding.
How does payment work?
After winning you have 36 hours to confirm payment and upload proof of transfer. Once confirmed, you have 5 working days to complete the wire transfer. Late or missing payment may incur charges.
What shipping options are available?
Warehouse pickup in Dubai, RoRo or container shipping to major EU ports, and optional door-to-door delivery. German Registration (TÜV) is available as an add-on service.
Who pays customs duties and VAT?
All import costs, including customs duties and VAT, are the responsibility of the buyer and are not included in our fees or shipping costs.
What is KYC and why is it required?
Know Your Customer (KYC) verification confirms your identity and company details before you can bid. It protects all parties in cross-border vehicle transactions.
How do I create an account and get verified?
Register with your email and company details, then submit the requested verification documents. Our team reviews submissions and notifies you once your account is approved.
How do I get help with a specific vehicle or order?
Email us with the vehicle or invoice reference and our team will assist you.
Still need help?
Email our support team and we'll get back to you as soon as possible.
Email support